Cellular Technology Limited (CTL), headquartered in Cleveland, Ohio, is a global biotechnology company with locations and distributors worldwide.  

Company Profile:

CTL is the industry leader in the development, use, and manufacture of standardized immune monitoring tools used in clinical and research applications. We pride ourselves in offering challenging work, competitive salaries, a full-range of benefits, and the opportunity for the professional development and advancement of our employees. We are fully committed to Equal Employment Opportunity and world class diversity.

Technical Support Specialist I (Cellular Technology Limited)

Position Description:

If you possess a strong technical aptitude, customer service skills and excel in a team environment, we are looking for you. We are seeking a Technical Support Specialist I (TSS-1) to join our growing Post-Sales Support Team. The TSS-1 will work closely with our other technicians, our Customer Service team, and other cross functional teams to help ensure customer satisfaction with our specialized instrumentation and systems.


The TSS-1 will:

  • Install, service and support our systems, software and products remotely and at the customer site
  • Train our customers on our systems, software and products
  • Investigate customer issues and help find appropriate solutions
  • Test, validate and qualify our products before they are shipped to our customers
  • Possess a positive customer relationship management focus
  • Have the ability to troubleshoot computer, electronics and mechanical equipment
  • Log all pertinent client information regarding support calls and outcomes into ticketing system
  • Be able to listen, comprehend, effectively query and interact with a customer as well as handle potentially difficult customers
  • Be a team player with exceptional analytical skills
  • Approach assigned duties with a sense of ownership and dedication 


Position Requirements:

  • High school diploma required; Bachelor’s degree a plus
  • At least two years’ training and/or experience in a technical support environment
  • Demonstrated ability to learn quickly and work in a fast-paced, demanding, and rewarding environment
  • Willingness and ability to travel

Interested applicants should email a resume with cover letter to:

CTL is fully committed to Equal Employment Opportunity without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetics, or other legally protected status.

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Cellular Technology Limited (CTL)
20521 Chagrin Boulevard | Shaker Heights, Cleveland, OH 44122-5350 USA
+1 216-791-5084 | +1 216-751-1373 Fax | +1 888-791-4005 Toll Free US
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