CUSTOMER SUPPORT

CTL Remote Help/QuickSupport

  • Please click the following link to download the CTL Support module to your computer.
  • CTL Teamviewer QuickSupport Remote Help
  • Once the download finished, execute the file. If asked for elevated permissions, please allow so.
  • The software will open a small window, presenting you an ID number and a randomly generated password.
    Provide this ID and password back to CTL (either by phone or e-mail) for the technician/scientist you are in contact with.
  • CTL's support technician or scientist will then be able to connect remotely to your analyzer/computer for support.
  • Once remote support has finished and you do not longer need our help, close the CTL QuickSupport program to secure your computer.

CTL Meeting/Presentation

  • Please click the following link to download the CTL Meeting software to join the meeting.
  • CTL Teamviewer QuickMeeting
  • Once the download finished, execute the file. If asked for elevated permissions, please allow so.
  • The software will open a small window, presenting you an opportunity to enter your meeting ID (which will be provided to you by CTL's Presenter) and your name.
  • Once you joined the meeting room, the meeting will start at the scheduled time or once all attendees have joined successfully.

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20521 Chagrin Boulevard , Shaker Heights, Cleveland, OH 44122-5350 USA
+1 216-791-5084 +1 216-751-1373 Fax +1 888-791-4005 Toll Free US
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